Refund Policy

Last updated: June 2026

1. Subscriptions

Pro subscriptions include a 7-day free trial for new subscribers. Your card is collected at checkout; you will not be charged until the trial ends. Cancel anytime during the trial from the Stripe billing portal (Settings → Manage billing) with no charge.

After the trial, subscriptions renew monthly or annually depending on your plan. You may cancel at any time; access continues until the end of the current billing period.

2. 14-day money-back guarantee

If Dialed isn't for you, email us within 14 days of your first subscription payment and we'll refund that payment in full. This applies once per customer, to your first paid billing period only (monthly or annual, including Founding pricing). After the 14 days, cancel anytime and keep access until the end of your billing period — you're never charged again.

3. Call review credits

Call review credits are consumed when you upload a call for AI analysis. If processing fails due to a technical error on our side, the credit is automatically returned to your balance.

Credits have no cash value and are non-refundable except where required by applicable law or as stated in this policy.

4. Top-up purchases

One-time top-up credit packs are non-refundable once purchased, except where required by law.

5. EU consumer rights

If you are a consumer in the European Union, you may have a 14-day right of withdrawal for digital services. By starting your subscription or using call review credits during the withdrawal period, you acknowledge that the service begins immediately and you may lose your withdrawal right once the service is fully performed.

6. How to request a refund

For billing issues, contact support@usedialed.io with your account email and invoice reference. We aim to respond within 2 business days.