Dialed

Terms of Service

Last updated: 30 June 2026

These Terms of Service ("Terms") govern your access to and use of Dialed at usedialed.ioand related applications (the "Service"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use Dialed.

1. The Service

Dialed provides AI-powered analysis and coaching for sales call recordings. Features vary by subscription tier and may include call upload and transcription, performance reviews, skill scoring, an AI coach, practice sessions, leaderboards, and team management tools. We may modify, suspend, or discontinue features with reasonable notice where practicable.

2. Eligibility and accounts

You must be at least 18 years old and capable of entering a binding contract. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@usedialed.io if you suspect unauthorised access.

3. Subscriptions and billing

Paid plans (Pro and Elite) are billed monthly or annually through Stripe. Prices are displayed in EUR unless otherwise stated. By subscribing, you authorise recurring charges at the then-current rate until you cancel. Annual billing is offered at a discount equivalent to two months free (€290/year for Pro, €590/year for Elite).

  • Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
  • Upgrades take effect immediately; downgrades typically apply at the next billing cycle unless stated otherwise at checkout.
  • We may change pricing with advance notice. Continued use after the effective date constitutes acceptance of new prices.
  • Taxes may apply based on your location. You are responsible for any applicable VAT or sales tax not collected at checkout.

4. Call reviews

One call review covers one uploaded call up to 90 minutes in length. Calls longer than 90 minutes must be trimmed or split before upload. Review allowances depend on your plan:

  • Free: three call reviews during your first 14 days.
  • Pro: 30 call reviews per billing month.
  • Elite: unlimited call reviews per billing month (fair-use daily pacing may apply).
  • Founding: same review allowance as Pro at a locked promotional rate while your founding membership remains active.

Monthly reviews reset on your billing date and do not roll over. Purchased top-up reviews (5 reviews for €10, available on Pro and Elite) roll over while your paid subscription remains active. If transcription or AI review fails due to a fault on our side, we automatically refund the review to your balance. Reviews have no cash value and are non-refundable except where required by law or as stated for processing failures.

5. Recording consent and your content

You may upload only call recordings that you are legally permitted to record, store, and share with us for processing. This typically requires consent from all parties where local law demands it (including many jurisdictions in the UK, Ireland, and EU). You represent and warrant that:

  • You have obtained all necessary consents and permissions for each uploaded recording.
  • Your uploads do not violate any law, contract, or third-party rights.
  • You will not upload content that is unlawful, harassing, defamatory, or contains sensitive categories of data unrelated to sales coaching (e.g. health records, financial account numbers) unless strictly necessary and lawful.

You retain ownership of your recordings and transcripts. You grant Dialed a limited licence to host, transcribe, analyse, and display your content solely to provide the Service. We may remove content that violates these Terms or applicable law.

6. AI-generated output and no earnings guarantee

Dialed uses artificial intelligence to transcribe calls and generate coaching feedback. AI output may be inaccurate, incomplete, or inappropriate for your specific situation. Reviews, scores, and coach messages are for educational and performance-improvement purposes only. They do not constitute legal, financial, HR, or compliance advice.

Dialed does not guarantee any specific sales results, appointment rates, close rates, income, or career outcomes. Past performance of other users does not predict your results. Success in sales depends on many factors outside our control. You are solely responsible for how you apply coaching suggestions on live calls.

7. Acceptable use

You agree not to:

  • Reverse engineer, scrape, or abuse the Service or its APIs.
  • Circumvent review limits, rate limits, or security controls.
  • Use the Service to build a competing product using our outputs or infrastructure.
  • Upload malware or attempt to disrupt the platform.

We may suspend or terminate accounts that violate these rules or pose risk to other users or sub-processors.

8. Cancellation and refunds

You may cancel your subscription at any time through account settings or by contacting support@usedialed.io. Cancellation stops future renewals; access continues until the end of the current paid period unless otherwise stated. Free trials convert to paid plans unless cancelled before the trial ends.

Refunds are handled in line with applicable consumer law. Except where required by law, fees for partial billing periods and consumed call reviews are non-refundable except for automatic refunds on failed transcription or AI review as described in section 4. If you believe you were charged in error, contact support within 14 days.

9. Intellectual property

Dialed's software, branding, frameworks, and documentation are owned by us or our licensors. These Terms do not grant you any rights to our trademarks or proprietary methodologies beyond normal use of the Service.

10. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant uninterrupted or error-free operation.

11. Limitation of liability

To the fullest extent permitted by law, Dialed and its directors, employees, and suppliers shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill. Our total liability for any claim arising from these Terms or the Service is limited to the greater of (a) the amount you paid us in the twelve months before the claim or (b) EUR 100. Nothing in these Terms limits liability that cannot be limited under applicable law, including death or personal injury caused by negligence or fraud.

12. Indemnity

You agree to indemnify and hold harmless Dialed from claims, damages, and expenses (including reasonable legal fees) arising from your uploads, violation of recording laws, breach of these Terms, or infringement of third-party rights.

13. Governing law and disputes

These Terms are governed by the laws of Ireland, without regard to conflict-of-law principles. Courts in Ireland shall have exclusive jurisdiction over disputes, subject to mandatory consumer protections in your country of residence where applicable. If you are an EU consumer, you may also use the EU Online Dispute Resolution platform.

14. Changes

We may update these Terms. We will notify account holders of material changes by email or in-app notice. Continued use after the effective date constitutes acceptance.

15. Contact

Legal enquiries: legal@usedialed.io
Support: support@usedialed.io